A Strategic Framework for Customer Success Management
The Cloud Economy has transformed how companies connect with their customers. For SaaS organizations to survive and thrive in the modern software world, they must find a way to better manage their customer relationships.
The 11 Pillars of Customer Success eBook provides a strategic framework that enables SaaS businesses to maximize Long-Term Customer Value and minimize churn. Because Customer Success is not the domain of a single department, this eBook has practical benefits for Sales, Support, Marketing, Customer Success and more.
This eBook highlights four major strategies to achieve this goal:
Building the Foundation
Staying Ahead of Red Flags
Developing Customers for Life
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