Learn how Conviva leverages NPS to increase customer retention
One of the best starting points for customer retention strategies is a Net Promoter Score® program. In this webinar hear from two industry veterans, Bluenose CEO, Don MacLennan and Conviva's VP of Customer Success, Mark Pecoraro on:
How to use Net Promoter Scores to aid Customer Success
How to use NPS to drive product enhancements and improvements
How NPS can augment existing customer retention metrics
Mark Pecoraro is the VP of Customer Success for Conviva and is a recognized thought-leader in Customer Success. He has held a variety of executive roles in enterprise SaaS organizations including Appcelerator, SOASTA, WhiteHat Security and Accept Software. He also serves on the Standards committee for The Customer Success Association.
Don MacLennan is the founder and CEO of Bluenose and is passionate about analytics and insights that lead to great products. He has held leadership roles in several subscription-based businesses where he came to understand the importance of customer engagement and loyalty.
Net Promoter, NPS, and the NPS-related emoticons are registered trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.